Refund policy

Returns

We accept returns within 30 days of delivery. Items must be unused and in their original condition and packaging.

How to return an item

1. Email us at support@cestarikitchen.com with your order number and the item you would like to return.
2. We will reply within 2 business days with return instructions and our return address.
3. Ship the item back to us. Return shipping is paid by the customer.

Refunds

Once we receive and check your return, we will email you and refund the full order amount, minus the cost of return shipping, to your original payment method within 5 business days. Your bank or card issuer may take a few more days to post the credit.

Damaged or wrong items

If your order arrives damaged or you received the wrong item, email support@cestarikitchen.com as soon as possible with your order number and a photo of the item. We will work with you on a replacement or refund.

Exceptions

We cannot accept returns of items that have been used, or returns requested more than 30 days after delivery.

Lifetime replacement warranty

Separately from returns, every Cestari product bought from our store comes with a lifetime replacement warranty. If a product does not last its expected useful life, contact us and we will replace it. The warranty covers replacement only, not a refund. Proof of purchase from us may be required.

Contact us

Email: support@cestarikitchen.com
Phone: 978-800-1013